Manage customer conversations and automate support or lead workflows across messaging channels with Heyy.
Heyy is a customer-messaging platform built around configurable AI employees. These agents can answer common questions, collect lead information and support sales or service workflows. The same workspace combines conversation handling with campaigns, automation and a lightweight CRM.
The official site names website live chat, WhatsApp, Instagram and Messenger as supported channels. Bringing these conversations together can help teams follow a customer without treating each channel as an unrelated inbox. The exact channel allowance depends on the chosen plan.
AI employees use configured information and actions to handle a defined job. A business can start with FAQs or lead qualification, then route requests to the relevant staff. The product is presented as support for human teams rather than a reason to remove human escalation from complex cases.
Campaign tools and automations support follow-ups and recurring communication. Higher tiers add features such as journeys, scheduled campaigns and larger asset allowances. The pricing page advertises API access, while the site describes connections to CRM, commerce and ticketing systems through integrations or APIs.
Published monthly plans vary by users, credits, AI employees, storage and actions. A trial is advertised, but that does not establish a permanently free production plan. Channel-provider charges and integration requirements should be checked separately.
Give the first AI employee a narrow purpose and approved answers. Test ambiguous messages, opt-outs and human handoffs before sending campaigns. Review customer consent and access permissions, then monitor conversation quality as well as volume. Automated responses should not promise policies or outcomes the business cannot actually fulfil.
