Handle dealership calls follow-up and booking with the Luna agent
Clearline is a customer-operations platform built for automotive dealerships. Its AI agent, Luna, handles conversations and follow-up related to sales, service, parts and other dealership inquiries. The website describes one customer record across calls, texts and emails so employees can understand the interaction that led to an appointment or an escalation.
Inbound workflows include answering calls, identifying what the customer needs and booking or routing the request. Outbound workflows cover leads that have gone quiet, appointment follow-up and other dealership outreach. The site also describes test-drive booking and lease-maturity conversations. These workflows depend on accurate inventory, calendar information and dealership rules; an agent should not promise a vehicle or appointment that the connected systems cannot confirm.
Clearline explicitly presents the product as supporting the dealership's staff rather than eliminating the need for them. Customers can be handed to a person with the conversation history, and the platform records communication for review. The FAQ describes stopping activity on a channel when the customer opts out and recording that request. A dealership should test that behavior, along with its own escalation rules, before enabling broad campaigns.
Essentials focuses on inbound voice, website chat and scheduling. Professional adds campaign and follow-up capabilities, while Complete advertises DMS integration, multi-location reporting, a mobile app and API access. Those higher-tier features should not be assumed to exist in every plan. Pricing is provided by quote, and a guided free pilot is offered for evaluation. The website gives differing estimates for deployment time, so the actual schedule should be agreed for the store's systems. A practical pilot checks a service call, a sales inquiry, an opt-out and a requested human transfer. Review the booking in the calendar and the conversation in the customer record. That verifies the full operational handoff rather than only the quality of the agent's voice.
