Phone, email and operational agents for trades and field-service teams
Elyos AI provides agents for field-service companies that need to handle customer requests while staff are working on jobs. The official offering includes daytime customer service and out-of-hours call handling, alongside outbound calling campaigns. These are presented as operational agents rather than only recorded messages: the intended workflow can include answering an enquiry, collecting relevant details and arranging work through connected booking systems. The exact scope depends on how the service is implemented for the business.
The product range also includes an email agent, an operator for asking questions about business activity and a field-engineer assistant. The email agent is described as responding to messages and helping create bookings or work orders. The field assistant focuses on missing job information and administration that can otherwise delay later processing. An outbound agent can support a defined customer campaign or follow-up process. These distinct roles make it important to specify which tasks are included in a deployment instead of assuming one agent automatically covers every channel and operational system.
Elyos AI uses a demonstration-led sales process, and public material does not specify a universal price, complete integration list or underlying model catalogue. A business should confirm its booking software, calendar rules and required information before agreeing to a pilot. Test cases should include unclear requests, unavailable appointments and situations that need a human response. Access to job records should be limited to what each agent actually needs. For urgent or safety-sensitive enquiries, the business should establish explicit escalation procedures. Ongoing review of conversations and completed actions remains important, particularly before allowing an agent to change customer commitments or operational records without further approval.
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