Automate guest conversations and internal hospitality workflows across voice, messaging and connected systems with Conduit.
Conduit provides AI agents for hospitality businesses that manage guest questions and operational work across several systems. Its product covers chat, voice and internal agents. The goal is to handle routine conversations and procedures while transferring cases that need staff involvement, rather than treating every guest interaction as an isolated draft response.
Chat agents respond through channels such as email, WhatsApp, online travel agencies and social messaging. Voice agents handle phone conversations for functions including the front desk, restaurants, amenities and group sales. The platform advertises multilingual responses, although a property should test the specific languages, accents and terminology important to its guests.
Internal agents work with the team’s connected tools. Procedures define multi-step work that the agent can perform, and proactive workflows can run before a guest asks. Escalations expose situations the AI could not complete, allowing the operator to improve its knowledge and procedures. These handoffs are a necessary part of the operating model, particularly for unusual requests and exceptions.
Conduit describes an observability layer that shows the tools used, decisions taken and reasons for transfers. Reporting covers measures such as automation, response time, resolution and guest satisfaction. API and MCP access support connections from the operator’s own stack. Exact PMS, OTA and custom-system requirements should be confirmed during onboarding.
The published pricing includes several per-unit packages with different credit allowances. Higher packages add capabilities such as guest portals, smart-device workflows and workforce operations. A separate $899 monthly option lists 2,000 credits. The appropriate package depends on the portfolio and workflow, so a quote should clarify included usage and the meaning of a billable unit.
Start with a defined property and a small set of frequent questions. Verify property facts, escalation contacts and permissions before enabling actions. Test cancellations, payment questions and requests outside the agent’s authority. Conduit can coordinate guest service, but successful deployment depends on accurate information and staff remaining available when the workflow requires a human decision.
