Answer restaurant calls, capture orders and reservations, and send confirmed details to supported systems with Certus AI.
Certus AI is a phone agent for restaurants that handles ordering, reservations and common guest questions. It is designed to reduce the need for staff to leave the floor or kitchen every time the phone rings. Restaurants can forward their existing number to the service for all calls or only during selected busy periods.
The agent works through menu items, sizes, additions and pickup or delivery details in conversation. It can suggest sides or drinks and confirm the order before handing it to the restaurant’s systems. The public product identifies integrations with several POS providers, including Toast, Square and Clover, with a dashboard alternative also described.
Reservations use the connected booking workflow, while catering enquiries can capture information for staff follow-up. Menu questions and opening hours depend on the information supplied by the restaurant. Sensitive matters such as allergens should be handled with accurate approved information and a clear route to staff rather than treated as a guarantee from an AI conversation.
Certus describes payment links and supported over-the-phone payment workflows through connected systems. Restaurants should confirm the exact payment configuration during onboarding. The dashboard records calls, orders, deliveries and reservations so operators can inspect what was captured and compare it with the kitchen or booking system.
The service advertises English and Spanish support and handling of varied accents. Real testing should include the restaurant’s own menu names, background noise, customisations and delivery instructions, because these details often determine whether an order is usable.
The official comparison page lists a monthly price with ordering and a 30-day money-back offer. Exact limits and integration scope should be confirmed before subscribing; a refund promise is not a permanent free tier. A useful pilot checks several realistic calls, verifies totals and modifiers, and confirms what happens when the agent cannot resolve a request. Published revenue-recovery examples are customer stories rather than a guarantee. Staff remain responsible for fulfilling the order and resolving exceptions safely.
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